Commercial support for Django Unfold

What commercial support gives you

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  Direct access to the maintainer

  No generic support desk or first-line support. Your developers communicate directly with the person building and maintaining Unfold.

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  Faster problem diagnosis

  When something breaks or behaves unexpectedly, get help identifying whether the problem is in Unfold, Django, a third-party package, or your own application.

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  Safer upgrades

  Get guidance when upgrading Django, Python, or Unfold and reduce the risk of unexpected problems reaching production.

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  Priority for production issues

  Issues reported by commercial support customers receive priority triage and consideration when fixes and releases are planned.

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  Less time spent debugging dependencies

  Your team can escalate Unfold-specific questions instead of spending engineering time investigating unfamiliar internals.

Frequently asked questions

• Do we need commercial support to use Unfold? expand_more

  No. Django Unfold remains open source and can be used without purchasing commercial support.

• What does commercial support cover? expand_more

  Commercial support covers Unfold itself and issues related to integrating it into your Django application, including upgrades, compatibility problems, bug investigation, configuration, and implementation guidance.

• What happens if we find a bug? expand_more

  I will investigate whether the problem is caused by Unfold. Confirmed Unfold issues reported by commercial support customers receive priority triage and consideration when fixes and releases are planned.

• Does support include custom development? expand_more

  Implementation guidance and small Unfold-specific requests are included. Larger features, custom integrations, or application development can be scoped separately.

• How quickly will you respond? expand_more

  Business Support includes a response within 2 business days. Enterprise Support includes a response within 1 business day.

• How does our team contact you? expand_more

  Your team gets access to a private support channel and communicates directly with the maintainer of Django Unfold.

• Can multiple developers contact you? expand_more

  Business Support covers up to 5 developers. Enterprise Support is available for larger teams and broader support requirements.

• Can we use support for multiple applications? expand_more

  Business Support is intended for a single company and a standard production setup. Support across multiple applications can be included with Enterprise Support.

• Can we pay by invoice? expand_more

  Yes. Commercial support is billed annually and can be paid by company invoice.